Frequently Asked Questions

BAGZALY offers suitcases, trolley bags, and luggage sets for different travel needs.

Browse our products, select your preferred product and available options, add it to your cart, and proceed through checkout. Follow the website's instructions to submit your order. Our team may contact you through WhatsApp or phone to confirm your order before dispatch.

Yes. Cash on Delivery (COD) is available, subject to order confirmation and courier service availability at your location.

Our standard shipping fee is Rs. 450 per order.

Our estimated delivery time is 3–5 working days after order confirmation. Actual delivery times may vary depending on your location, courier operations, public holidays, or unforeseen circumstances.

Yes, BAGZALY offers delivery across Pakistan, subject to courier service coverage in your area.

Please check the product description and available size options on the product page before ordering. If you need help choosing a size, contact us through WhatsApp.

Available colours are displayed on the relevant product page. Colour availability depends on current stock.

Each luggage set's product page will specify the number of suitcases included and their respective sizes. Please review these details before placing your order.

After submitting your order, follow any confirmation instructions shown on the website. Our team may contact you through WhatsApp or phone to verify your order details before dispatch.

Contact our customer support team through WhatsApp or email with your order reference. We will assist you with the available order status information. You can also view your order details and track delivery progress directly via your customer account order history.

You may request cancellation before your order is dispatched. Contact us as soon as possible. Cancellation requests cannot be guaranteed once dispatch has taken place.

Eligible products may be returned or exchanged within 7 days of delivery, subject to BAGZALY's return and exchange policy. Please contact us before sending any item back.

Contact us within 48 hours of delivery and provide your order reference, a description of the issue, and clear photographs of the product and packaging where possible. Our team will review your request and advise you on the next steps.

You can contact us through WhatsApp at +92 320 0627221 or email at bagzalysupport@gmail.com. Our customer support is available 24 hours a day, 7 days a week.