Customer Information
At BAGZALY, we want you to be satisfied with your purchase. Please review the following guidelines before requesting a return or exchange.
Customers may request a return within 7 days of receiving their order, subject to the eligibility requirements and final return policy approved by BAGZALY.
Customers should contact the support team before returning any product.
To help assess a request, the product should generally:
Final eligibility will depend on the reason for the return and applicable consumer protection requirements.
Exchanges are available, subject to product eligibility and stock availability.
Customers who want a different size, colour or product should contact support with their order reference and requested replacement details.
An exchange cannot be guaranteed if the requested item is unavailable.
Customers who receive a damaged, defective or incorrect product should contact BAGZALY within 48 hours of delivery.
They should provide:
The BAGZALY team will review the issue and explain the next steps.
Approved refunds will be processed through the original payment method where applicable.
For Cash on Delivery orders, BAGZALY will agree with the customer on an appropriate refund method.
The refund method, processing time and any applicable return-shipping arrangements must be confirmed by customer support before the return is completed.
Return-shipping charges and responsibility for courier costs depend on the reason for the return.
BAGZALY will confirm the applicable arrangement with the customer before the item is sent back.
Customers may request cancellation before dispatch by contacting BAGZALY as soon as possible.
Cancellation cannot be guaranteed after the order has been dispatched.
To initiate a return or exchange request, contact us via WhatsApp or email:
BAGZALY — Travel Smart. Carry More.